Call +1 (800) 735-8925 Toll Free

Customer Service

 
 

 

Email Us

Orders and Returns: sales@globalsupplystore.com

General Questions: info@globalsupplystore.com

Export Sales: export@globalsupplystore.com

Accounting: books@globalsupplystore.com

 

Write to Us

Ordering is safe and easy. Place items in your cart, add any accessories you might need, calculate freight and then click on checkout. Pay using Visa, Mastercard, American Express, Discover, Paypal and Google Checkout. We also accept US checks, bank deposits and wire transfers. Please call an agent for additional information about wiring money to pay for your order. Remember, for your safety and for ours, all orders are subject to verification and approval prior to shipping. We may request additional information as deemed necessary in order to prevent online fraud.

Once we receive your order, we will notify you via email and/or telephone. After your order is approved we will ship and you will be notified once more. This notification will contain your order ID and a linked tracking number so you can see where your order is and know when it will arrive.

 

Payment by Credit Card:

Orders will ship to your billing address as it appears on your credit card/bank statement. If you wish to have your merchandise shipped to a different address, we will do our best to accommodate you. However, in the event that we are unable to verify your alternate shipping address, we will ask you to call your credit card company or bank and have them put your alternate shipping address on file with them. This will only take you a couple of minutes. Once we have verified your new alternate shipping address by calling your financial institution and your order has been approved, we will ship your items. If you have an account with us, your alternate address will be stored in it and we will know that it has been verified for all future purchases.

We take this additional precaution in order to prevent online fraud. This precautionary measure is taken because we want you to feel safe when doing business with us by knowing that we would prefer to lose a sale rather than violate any of our company’s established anti-fraud procedures. Besides, we think this is a safer and more professional way of verifying your identity than asking you for a copy of your driver’s license/passport and credit card. Many companies request this additional documentation in order to verify your identity. Sending copies of your ID and credit card via email or fax to an unknown business is NOT SAFE! We are against this policy and consider it to be an intrusion on your privacy.

 

Payment by Check:

Payment by check entitles you to a 2% discount off your total purchase price.

Checks can be mailed to our address or deposited in our bank account held at Wachovia Bank (Wells Fargo). Although we prefer certified checks, we accept personal and business checks as well. Put simply, your order will ship as soon as your check clears the bank. This can take anywhere from 2-5 business days after the check has been deposited. Checks are deposited the same day when they are received, unless they arrive after normal banking hours in which case we will deposit them the following day.

The amount of days needed for funds to clear our bank depends on your financial institution and type of check you issue. Certified checks issued by your bank are the fastest and safest way to pay and will normally clear the same day they are received or the day after if we receive it after normal banking hours.

 

Payment by Wire Transfer:

Wire transfer payments entitle you to a 1% discount

Please call us or email us so we can assist you with your wire transfer. Depending on your location and type of financial institution you utilize when sending us your payment, wire transfers can take anywhere from 1-5 business days in order to be clearedby our bank. Once your payment is received and confirmed by our bank, we will ship your product to any address anywhere in the world (freight charges apply).

 

Viewing Orders

Some companies will offer lower prices and then hit you with a high shipping cost and in some cases a handling fee. Handling fee? What’s the difference between shipping and handling? Doesn’t the act of shipping require handling anyway? In reality, when companies charge a handling fee, they are charging their customers twice for the same service. They might try to justify this a million ways but in the end it comes down to the same thing: being direct and honest in business.

Ground $8.95

For the remaining items that do not qualify for any of these specially priced rates, on account of their weight/volume, shipping costs will be calculated using traditional carrier services. Please read our product description. If the product says it does not qualify for flat-rate shipping please do not choose flat-rate shipping as this will delay your order. Special order items do not qualify for any promotional shipping rates.Have special shipping requirements or additional questions? No problem, just give us a call and we will do our very best to accommodate you.

We also offer insurance that covers your packages above and beyond the coverage provided by UPS, FEDEX, DHL or the US Postal Service. Simply check the Add Insurance option at checkout and our system will calculate the cost based on the amount of money you pay for your item(s).

Our return policy is simple. If you order a product that is defective, it will be replaced. If you order a product and would like to return it for whatever reason or for no reason at all, we will refund your money. Special order items cannot be returned or exchanged. All products to be returned must contain the original UPC code that is usually printed on the outside of the box. We record the serial number of each product we ship. When the same product is returned, we make sure that the serial numbers match in order to prevent fraud.

You can also exchange your product

Before returning any products for refunds or exchanges, make sure that:

Products are returned new, unused and in the original factory packaging

Products are returned within 25 days of being received

Products returned are completeand include any cables, mounts, screen covers, manuals and instructions or any other item originally included with the product

The product ordered is notan EPIRB, life rafts, electronic nautical chart, or a special order. These items are not returnable unless defective, in which case they will be exchanged by the manufacturer for the same product.

You ask for and receive a return authorization number (RMA) from one of our agents

You include the return authorization number (RMA) on the shipping label.

We appreciate when our customers provide us with a tracking number when returning their merchandise by calling us or via email.This will help us expedite your refund or exchange.

If you have any questions about these policies, please contact us. This “fine print” is always necessary but our goal is not to burden you with rules and regulations. Rather, we strive to provide you with outstanding customer service at all times, even when returning a product.

Brands

Acr
B&g
BEP
Cdi
Cmc
DIR
DIS
Emp
Flir
Furuno
Garmin
Gme
HEA
Humminbird
IRI
JBL
KEP
KJM
KVH
LOW
LUM
MBQ
Msa
N/A
Ngk
NRC
NST
PDQ
PIQ
PYI
QFX
RAY
Raymarine
RCA
Revere Survival
Rok
Sea Vision
Shakespeare
Simrad
SPR
Vdo
WHT
WON
Wsm