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RETURNS AND EXCHANGES

By placing an order an our website, you are agreeing to all of our Terms and Conditions without exception.

Our return policy is simple. If you order a product that is defective, it will be replaced. If you order a product and would like to return it for whatever reason or for no reason at all, we will refund your money provided it meets our return guidelines below. Special order items cannot be returned or exchanged, unless defective, and then, only to be exchanged for the same item. All products to be returned must contain the original UPC code that is usually printed on the outside of the box. We record the serial number of each product we ship. When the same product is returned, we make sure that the serial numbers match in order to prevent fraud.

You can also exchange your product.

Wire transfer payments that need to be returned will incur regular bank fees charged to wire the money back to you plus any fees incurred when your wire is received.

Before returning any products for refunds or exchanges, make sure that:

  • Products are returned new, unused and in the original factory packaging.
  • Products are returned within 25 days of being received.
  • Products returned are complete and include any cables, mounts, screen covers, manuals and instructions or any other item originally included with the product.
  • The product ordered is not an EPIRB, electronic nautical chart, or a special order item. These items are not returnable unless defective, in which case they will be exchanged by the manufacturer for the same product.
  • You ask for and receive a return authorization number (RMA) from one of our agents.
  • You include the return authorization number (RMA) on the shipping label. 

 

Life Rafts, PFD, life jackets and other Revere Survival items are subject to a 15% restocking fee per the factory. These items are classified as HAZMAT and can only be shipped as such and can only be picked up from a certified HAZMAT shipper per Fedral Regulations. Please make sure you order the right product becuase returning these items is not as easy as returning a regular item.

We appreciate when our customers provide us with a tracking number when returning their merchandise by calling us or via email.This will help us expedite your refund or exchange.

Any product that does not meet these guidelines will be rejected, returned to you, and no credit will be issued.

We will not refund any shipping charges under any circumstance, unless we make a mistake and ship the wrong item. If you specify a faster shipping method, we reserve the right to change the method selected as long as the item arrives in the same amount of time that it would have had it been shipped through the method selected. We guarantee the item will be delivered in the specified time frame (days in transit only) or we will refund a portion of your shipping cost. 

Any prepaid labels we issue to return an item are a courtesy to you but the cost of that label will be deducted from your final refund, unless we were th eones that made an error, in which case we will also refund your shipping costs both ways.


Credit card refunds can take up to two weeks to be processed not including the time your bank takes to post to your account. 

If you have any questions about these policies, please contact us. This “fine print” is always necessary but our goal is not to burden you with rules and regulations. Rather, we strive to provide you with outstanding customer service at all times, even when returning a product.

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Acr
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